Cookies, Online Advertising & Your Privacy

What is a cookie and why are they used?

Many of the websites operated by Universal Music, our partners and third parties generate small text files called cookies that are stored on the hard drive of your computer.

Cookies are useful for a variety of reasons. If for example you visit an international website and set your location as 'Great Britain', this preference might be stored on your computer as a cookie. When you next visit the website it could retrieve this information and present content relevant to your location automatically, rather than asking you to select 'Great Britain' again.

Do you collect personal information using cookies?

As is the case with many cookies, in the example above no information is stored which would allow you to be identified personally, such as an email address. The cookie is instead associated with your device and browser, so if you were to access the same website through another computer it would not know to set your location to 'Great Britain'.

Data collected by cookies may be combined with any other information you submit to Universal Music, for example by making a purchase through one of our online stores, but our websites will never use cookies to collect any personally identifiable information about you or allow anyone to contact you. Put another way, cookies are used to identify some combination of a device, a user account, and a browser, rather than an individual person.

This guide has been prepared to help you understand how we use cookies and decide whether you are comfortable allowing them to be stored on your computer.

Use of cookies by Universal Music websites (first party):

The purposes for which websites managed by Universal Music utilise cookies and other similar devices include but are not limited to:

• To make your experience of using our website, better.
• To distinguish you from other users of the website and to tailor the service (including content, advertisements, language, currency) to your preferences or to avoid showing the same adverts repeatedly. This does not allow us to identify you personally as stated above.
• Within registration to allow you to access stored information.
• To allow you to carry information access pages of our website and avoid having to re-enter information.
• To speed up searches.
• To compile anonymous aggregated statistics which allow us to understand how users use our website and to help us improve the structure of our website.
• To compile and monitor aggregated non-personalised information (such as anonymous statistics related to the take up or use of services, or to patterns of browsing) which allow us to understand how frequently particular pages and advertisements are viewed so that we can determine the most popular areas of the website, and generally to monitor usage of the website.
• For system administration.
• Certain non-personal information about users is recorded by the standard operation of Universal's internet servers. Examples of this type of information include the type of browsers being used, its operating system and the domain names (not e-mail addresses, where possible) of users.
• We never use cookies to retrieve information from your computer which was not originally contained in the cookie.

Use of cookie data to target online advertising:

When a user visits a website operated by Universal Music a snippet of code (often called a 'pixel', 'beacon' or 'tag') may set or retrieve an anonymous user ID stored in a cookie on their computer by a third party advertising network. By assigning a single anonymous user ID that can be accessed by any website, these companies enable advertisers to target appropriate adverts to specific users across a large network of websites and monitor which users see each advert.

In practise this means that if, for example, you interact with the website of a specific artist, Universal Music could choose to include your anonymous user ID in a list of users to be targeted by a advertising campaign for their new album, which you might see on websites unrelated to the artist or Universal Music. You may also see adverts for other products and services on any Universal Music websites that carry advertising.

This data is completely anonymous and associated only with your browser / device. Universal Music will provide only this data to any third party advertising networks running campaigns on our behalf and will not supply any personal information we may also have about you. In some cases these advertising networks may also receive your IP address as part of the process of displaying adverts, but this is not data Universal Music will provide.

Use of cookies by third party companies including partners and affiliates of Universal Music:
Universal Music works with a number of carefully selected third party companies that provide a broad range of online solutions, from traffic analysis and advertising to user experience enhancements, such as enabling you to use the same login details across multiple artist websites.

Some of these companies use their own cookies to provide these services, which may be stored on your computer if you interact with websites managed by Universal Music. A summary of the data collected by a selection of these third parties is outlined below:

Mediacom may store a cookie on your browser when you click on a link within a page on the website. They do not collect personally identifiable information about you and they do not share any data with third parties. Please see their Privacy Policy here:

Push Entertainment
Push Entertainment may use cookies for the following purposes:

To allow Push to detect and remember on subsequent visits the user's language preference. Not personally identifiable. To allow a session to 'stick' to a particular server in the Amazon cluster via a load balancer. Not personally identifiable.
To allow a user to be identified as previously logged in via the OpenDoor service where applicable. Not personally identifiable.
To allow a user to be logged in anonymously. Not personally identifiable.
To hold the Facebook OAUTH code for users logging in/using Facebook. The cookies will identify the Facebook App ID. Not personally identifiable.

Please see their Privacy Policy here:

Google Analytics
Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Please click here for information about how Google Analytics uses cookies and here for details of what cookies are set by Google:

Cookies from the domain may be delivered as part of the 'login via twitter' button. They originate on Twitter and are used to identify the end user via their Twitter ID. Details at Specifically _qca - is via Twitter and I s a cookie set by

Universal Music use Janrain to provide single-sign-on functionality, social network integration and user analytics for a number of Universal Music websites and registration forms. This enables you to login to an artist website or register for artist updates by using your social media accounts such as a Facebook or Twitter account for example, rather than using an email address and password. If you do choose to use an email address and password, these credentials will allow you to access other Universal Music websites & forms as your unique ID will be stored via the Janrain login. In order to provide this service, Janrain use both session cookies, which are automatically deleted at the end of each browsing session and permanent cookies. These track whether you have signed into a website/form using Janrain and store a display name, which could be your actual name or an alias of some kind. This is used when the system confirms to you, the user, that you have logged on successfully.

Please note that Universal Music has no access or control over these cookies or the policies by which these or any other companies utilise cookies to collect or use your data, and that their activities are not governed by the content of this document. Other than allowing them to be served, we have no role to play in these cookies at all.

For more information about these companies' separate privacy policies, practices, and use of cookies, you should contact the third party or relevant advertising network or advertiser directly. If the advertising network is a member of NAI, you may be able to opt out of receiving targeted advertising delivered by NAI members by following the opt-out directions on

Your consent to the use of cookies:
Your consent is required to allow Universal Music and our partners, affiliates and third parties to generate cookies and store them on your computer.

By adjusting the privacy settings of your browser you can restrict which cookies are accepted or blocked and ask advertisers that adhere to 'Do Not Track' (which you can read more about here: not to collect information about the sites you have interacted with. If you do not consent to the storage of any cookies on your computer, these settings can also be used to block them entirely.

If you access any Universal Music website using a browser which is configured to allow cookies, you consent to the use of cookies including but not limited to those described in this document. If at any time you decide to revoke this consent please change the settings of your web browser to block cookies. Further details for specific browsers can be found by following the links below or searching for "Block Cookies" followed by the name of your browser online.

Google Chrome:
Internet Explorer 7 & 8:
Internet Explorer 9:
Internet Explorer 10:
Internet Explorer 11:
Mozilla Firefox:

Please note however that cookies play an essential role in some of the features you will find on Universal Music websites. These include the purchase of products through our online stores, which use cookies to track the items in your shopping basket. Such functionality will be disabled if you choose to block all cookies.

Cookies are also generated by Adobe Flash Player, which is used to display video, audio or graphical content on some of our websites. It may not possible to block or restrict flash cookies using your browser settings, but you can find information about how to control Flash Player privacy and security settings at: